In-Dealership F&I Training

Ensuring F&I Excellence!™ training is designed to reinforce the customer focused sales techniques F&I managers learned in Achieving F&I Excellence!™ Certification Classes.

Reahard & Associates provides monthly Ensuring F&I Excellence!™ on-going, in-dealership, F&I manager training, one (or more) days per month on a monthly, bi-monthly, or quarterly basis. Training includes one-on-one training by R&A Training Consultant with individual F&I managers, product knowledge testing, and recording of actual F&I presentations for review, evaluation, and critique by R&A (and Dealer/GM). In addition, dealer receives individual F&I manager performance monitoring with custom-tailored continuing education activities utilizing a monthly training calendar with daily training assignments. R&A also provides dealer with Ensuring F&I Excellence!™ Training Activity Report and Month-End individual and department performance analysis.

It is critical for F&I managers to continuously improve their ability to consultatively sell their products and become comfortable using a Financial Services Overview to review the customer's repayment, risk management, and vehicle protection options. Ensuring F&I Excellence!™ instills in F&I managers the expectation of continuous improvement in their performance through daily training exercises and confirms the dealership's commitment to their continued growth as a professional.