Online F&I Training

Achieving F&I Excellence Online!™ brings the premier F&I Certification Program right to your dealership, giving F&I managers the flexibility and convenience to learn at their own pace with 24 hour a day, 365 day a year access!  Achieving F&I Excellence Online!™ includes training on every aspect of F&I, including needs-based selling, overcoming objections, and the laws and regulations that impact F&I on a daily basis.

Each week, F&I managers receive access to another course module that includes interactive instruction with a printable Action Guide for future reference. The online curriculum includes; Professional Financial Services Management, Customer-Focused Selling, Customer Repayment Options, Risk Management Options, Vehicle Protection Options, Credit Evaluation/Analysis, Laws and Regulations, and Professionalism.
 

Every self-paced online module includes comprehensive instruction which managers complete according to their schedule and time available. In The Real Deal!™, F&I managers see a demonstration of what they just learned with a real customer.  Now You Do It!™ gives them the opportunity to practice with a virtual customer, so they are prepared when they encounter that same objection from a real customer. At the end of each module, F&I managers take a brief Certification Test, to measure their personal progress. A typical module will follow this format:
 

                          Module Outline

• Module Introduction - Brief Overview
• Download/Print Module Action Guide - Printable .pdf Document
• Training Sir!™ - Video Training/Demonstration
• The Real Deal!™ - With A Customer!
• Now You Do It!™ - Interactive Role-Play With Virtual Customer
• Module Summary - Key Concepts To Remember
• Personal Progress - Certification Test (With Instant Response!)
• Training Evaluation - (Also Available To Dealer/Agent)

Click Here to download a PDF of the Achieving F&I Excllence Online!™ Course Modules Library.

Dealers and GM’s can easily track which training modules F&I managers have completed, and their individual test results. By providing consistent, ongoing training that incorporates real-world selling situations and customer objections into each online module, F&I managers can dramatically increase product sales and income through a compliant, customer-focused F&I sales process!